Subscription FAQs

1. Why should I subscribe?
2. What is included in my subscription?
3. Why are you starting to charge for this service?
4. Is my account currently in trial or subscription?
5. How does a free trial work? Will I automatically get charged after?
6. Does Brook offer refunds?
7. What payment methods are accepted for Brook?
8. Why aren’t Brook subscriptions eligible for iTunes Family Sharing?
9. How are subscriptions billed?
10. How do I get an invitation key?
11. Is there a discount for a yearly subscription over a monthly one?

Tech Support Questions

2. How do I renew my subscription?
3. How do I update my payment information?
4. How do I cancel my subscription?
5. How do I add my invitation key?
6. I switched operating systems (iOS/Android). How do I manage my subscription now?
7. How do I turn off auto-renewal?
8. How can I get an itemized receipt or invoice?
9. How do I know what day I’m going to be charged on?
10. How do I upgrade from a monthly to a quarterly/yearly subscription?
11. Where can I check my subscription status?
12. My trial period is coming to an end, how do I enter my member ID?
13. My trial period is coming to an end, how do I buy a subscription?

At any time, you may contact us with any question or complaint that you may have with respect to the Service, at: