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Frequenlty Asked Questions

Subscriptions - General Questions

Subscribing to Brook gives you a personal health companion on your smartphone, available to help you make smart, healthy decisions daily. Brook gathers your health information together into a single, coherent service, creating a simple way to build healthy habits.

A Brook subscription provides full access to the app and its features. Connect with Brook Experts – ​skilled dietitians, diabetes educators, and other highly qualified specialists -​ 7 days a week. Track progress made towards developing daily healthy habits, get tips and recipes for healthy eating, and more!

Brook launched a beta version of our app for free in 2017. As we’ve developed Brook, features and capabilities have been added as well as access to experts, partnerships with healthcare providers, and partners. Brook now offers a comprehensive, easy-to-use health companion that goes deeper than the simple tracking of activity that we first launched with.

This can be viewed in the “My account” section in profile. Get to your profile by tapping the person icon in the upper right, then tapping your name.

After the free trial period has ended, you subscription is set for auto-renewal through the App Store or Google Play.

Refunds must go through the App Store or Google Play, and are based on their policies.

Payments are managed through App Store and Google Play, and is charged to your credit card set up for the App Store or Google account

Family sharing of Brook accounts is not allowed for HIPAA compliance purposes. Each account registered on Brook needs to have their own subscription to Brook.

Subscriptions are billed through the App Store or Google Play and are setup to automatically renew based on your selected subscription plan.

Invitation Keys are offered by select healthcare providers who work with Brook

Brook offers discounts for both quarterly and yearly subscriptions. They are the best option to maintain access to Brook and the Brook Experts

Subscriptions - Tech Support

To turn off auto renewal and avoid being charged for another billing cycle you must cancel your subscription at least 24 hours prior to the next billing date. To do this, navigate to your profile in Brook, then tap “My account,” then “Manage subscription.”

Subscriptions automatically renew. To view your next billing date navigate to your profile in Brook, then tap “My account.” The membership details section includes that information.

iOS​:

To update your payment information, navigate to the settings on your iPhone, tap your name, tap iTunes & App Stores, tap your Apple ID, tap View Apple ID, and tap Payment Information.

Android​:

To update your payment information, navigate to the settings on your Android, tap Google (Services & Preference), tap Google Accounts, tap Payments & Subscriptions

To turn off auto renewal and avoid being charged for another billing cycle you must cancel your subscription at least 24 hours prior to the next billing date. To do this, navigate to your profile in Brook, then tap “My account,” then “Manage subscription.”

Open your Brook app, tap the person icon in the upper right, then tap your name to get to your profile. Scroll down to “Invited by:” and tap “ENTER KEY”

Subscriptions are tied to the iTunes or Google Play account you purchase them from. This means they cannot be transferred from one operating system to another because they use different marketplaces (App Store for iOS devices, Google Play for Android).

To turn off auto renewal and avoid being charged for another billing cycle you must cancel your subscription at least 24 hours prior to the next billing date. To do this, navigate to your profile in Brook, then tap “My account,” then “Manage subscription.”

Itemized receipts are available through iTunes or Google account

You can view your subscription details by going to “My account” in your profile on Brook. The same information is also available to view in your subscriptions in App Store or Google Play.

To upgrade to a quarterly or yearly subscription go to the “My account” section of Brook in “Profile settings” and select “Manage subscriptions.” This will take you to the Subscriptions in iTunes/Google Play where you can select a different subscription plan. Your new subscription plan will start immediately

You can view your subscription details by going to “My account” in your Brook profile. The same information is also available to view in your subscriptions in the App Store or Google Play.

We recommend that you connect your partner before cancelling your subscription to ensure you have continued access to Brook.

To connect to a partner from your Brook Profile, scroll down to “Partners” and select the partner you would like to connect. Then, enter your member information to verify your account.

The subscription plan you selected when signing up for the free trial was set to automatically renew at the end of the trial. To avoid being charged you must cancel your subscription at least 24 hours prior to the next billing date. To do this, navigate to your profile in Brook, then tap “My account,” then “Manage subscription.”

The subscription plan you selected when signing up for the free trial was set to automatically renew at the end of the trial.

To view your billing date and subscription details, navigate to your Brook Profile by tapping the person icon in the upper right, then tapping your name. Tap “My account.”

Wearables - General Questions

​Connecting your device allows your data to be imported directly into Brook, reducing the need for manual logging, and increasing the amount of data you have for connections, insights, and personalized recommendations.

Wearables - Tech Support

Fitbit, Garmin, MisFit, Withings, Polar, Strava, and UnderArmour. List plus data types ​here

iGlucose, iHealth. List plus data types ​here​.

iHealth, Omron. List plus data types ​here.

Go to your profile (in the top-right), then scroll down to “Apps and devices” and tap “More” to be taken to the connection options. Tap the item you want to connect, and log into their service using your username and password associated with that device/app.

You need to sync your fitness trackers with your phone regularly to ensure your data is up-to-date. To sync your fitness tracker with your phone, open the app associated with that fitness tracker and sync the device.

Go to your profile (in the top-right), then scroll down to “Apps and devices.” Tap “More” to be taken to the connection options. Find the device you want to disconnect and tap “disconnect.”

Brook pulls the information in from your apps and devices to display the information on your dashboard. If the data reported from your app or device is incorrect it needs to be modified directly from the source in order for the sources to display the same information (i.e. data integrity).