How do I enable Bluetooth on my phone?

Go to your phone settings, find Bluetooth, and turn it on.

I held the Ok button and did not see a blue flashing light.

The glucose meter must be powered off before starting the pairing process. The Ok button needs to be held down
for 3 seconds to trigger the blue flashing light at the strip port.

How do I pair my glucose meter to the app?

Before you start the process, turn the glucose meter off.

Go to your Brook profile, then tap into “Bluetooth devices.” Tap on the icon at the top for
your specific supported meter. This will begin the pairing process.

How do I unpair my glucose meter from the app?

Go to “Bluetooth devices” in your Brook profile. Locate your paired device in the list and
then swipe left across the meter. This will pull up a menu where you can tap “Unpair.”

Why won’t my glucose meter connect to the app?

There are several reasons the meter might not connect to the app. Make sure the following are true to ensure
a connection:

• The meter is on and paired to Brook (find out how to pair your meter here)
• Bluetooth on the phone is turned on
• Bluetooth on the meter is turned on
• The meter is close to your smartphone

If the problem continues, turn both your mobile phone and glucose meter off and then power them back on. If
problems continue please contact us at support@brook.health or message the Experts through the app under
“Care Circle.”

How do I sync my glucose meter?

There are a couple ways to do a manual sync of your glucose meter:

• From the main chat screen tap “+” and tap the button for glucose meter sync
• From profile, scroll to “Bluetooth devices.” On the next screen, locate your paired device
  in
  the list and then tap the sync icon.

Note: We recommend you turn auto sync on in your profile, so Brook can automatically sync your glucose meter 
when you open the app.

Why won’t my glucose meter sync to the app?

There are a few reasons glucose meter might not sync with the app. To ensure your meter syncs with Brook,
please do the following:

• Check to see that Bluetooth is enabled on your phone
• Check that the meter is paired to Brook
• Check that the meter is turned on
• Make sure the meter is near your phone
• If you have auto sync off, you must trigger a manual sync from your profile or by tapping “+”
  from the main chat screen

If you still have issues, follow these instructions:

• In your phone settings turn Bluetooth off
• turn Bluetooth back on
• Open the Brook app

If the problem continues, please contact support@brook.health

My glucose meter won’t turn on, what should I do?

The battery may need to be replaced on the meter.

Why was my meter disconnected from the app?

The Contour™ meter will turn off if there is no activity between the meter and the app.

The meter and the app must be in close range of each other to stay connected.

Be sure to keep the test strip in the meter until the reading syncs to Brook.

Why can’t I delete a blood sugar reading in the app?

The app doesn’t currently support the ability to delete a blood sugar reading.

What should I do if I received the error “Unable to connect”?

There are a few reasons glucose meter might not sync with the app. If you are experiencing issues with
syncing, please do the following:

• Check to see that Bluetooth is enabled on your phone
• Check that the meter is paired to Brook (see how to pair your meter here)
• Check that the meter is turned on
• Make sure the meter is near your phone
• If you have auto sync off, you must trigger a manual sync from your profile or by tapping “+”
  from the main chat screen, and selecting meter sync