What is Brook
Brook Remote Care is a service your healthcare provider partners with to provide you the best care and support to get and stay healthy.
Brook’s smartphone app is your one-stop shop for anywhere, anytime support for your health.
Brook gives you a direct connection with your clinic, and support from Health Coaches. No more waiting for in-office visits to get your questions answered or medications adjusted.
What you’ll get
What to expect
Your provider starts your enrollment process & sets the care plan Brook will help you implement.
Open the email from rpmsupport@brook.health
Click the unique link and finish enrollment
Open your confirmation email with your smartphone and click the link to download the Brook app.
Log into the app with the email and password you used during enrollment.
Once you log into the Brook app, we’ll mail you your Welcome Kit!
It contains the linked devices you’ll need to follow the care plan your provider prescribed you.
Once you get your Welcome Kit, it’s time to link your devices!
Use the guides from your Welcome Kit or call one our friendly Brook support staff for support.
Brook helps you build new healthy habits and follow your care plan.
Your provider tracks your progress and adjusts your care plan where needed.
Connect your data collection devices to Brook
FAQs
Brook Remote Care can be used as long as the patient and provider see fit.
Data (blood sugar, weight, blood pressure, activity, etc) will be sent from your monitoring devices to the Brook app and then to your provider. The clinic and its providers will have access to the data, so they can monitor your health remotely. Please note that a smartphone is required.
There is no charge for the Brook app or devices. Confirm coverage for Remote Care with your insurance company, copays and deductibles may apply. Find out more here.
No, Brook Health will provide all the necessary devices at no cost to you.
Brook has a team of registered dietitians and health coaches that are available to talk when you need them. Logging meals helps you discover trends between blood sugar and blood pressure readings, but is not required to participate in the Remote Care program.
Activity (steps) will automatically track when wearing your Smartwatch. The data will transmit automatically once connected to the Brook app. While tracking activity is optional, it is strongly recommended as it provides your care team a more detailed view when making decisions regarding your health.
Brook connects with many glucose meters. Chat with your Health Coach on Brook to see if your current glucose meter will connect and for support connecting it.
Brook is HIPAA compliant and SOC2 certified. HIPAA is a federal law that protects patient health information from being disclosed without the patient’s consent or knowledge. Our SOC2 certification means we are audited by 3rd parties to ensure the safety of your data. This means your information is safe with us, and we never share it with anyone but your care team.
Not a problem! After you complete enrollment you can book a call with a Health Coach to complete the setup and connection of your devices within the Brook app.
Have more questions? Email us at rpmsupport@brook.health or call us at (800) 266-4407
